Shipping & Returns | Happy Jump

    • Free Shipping includes free curbside shipping via freight carrier, in the Continental U.S. Happy Jump products are not eligible for shipping to APO/FPO addresses, Alaska, Hawaii, Guam, U.S. Territories, Puerto Rico, P.O. Boxes or International shipping destinations.
    • Happy Jump in-stock products ship within 24-48 hours and are delivered within 1-5 days from ship out, according to the above map. You will receive tracking information when your order ships out. All orders are freight items and therefore include a delivery appointment.
    • Happy Jump made-to-order products ship within 7-10 days and are delivered within 1-5 days from ship out, according to the above map. You will receive tracking information when your order ships out. All orders are freight items and therefore include a delivery appointment.
    • How do I know if it's in-stock? On the product page underneath the "add to cart" each product lists whether the product is in-stock and ships in 24-48 hours or made-to-order and ships in 7-10 days.
    • Freight items deliver curbside. Upon ordering, you will receive a tracking number reflecting the delivery of the play set from the warehouse to the shipping facility nearest your shipping address. The above map reflects the number of transit days to the shipping facility. Upon arrival, the delivery company will call you to schedule your final delivery appointment, at your convenience. An adult must be present to accept delivery.
    • All Happy Jump orders include a 30-day money-back guarantee.

    Shipping Details
    All Happy Jump products are shipped via F.O.B. carrier from the manufacturer.  All risk of loss passes to Buyer when Happy Jump, Inc. delivers the order, or any portion thereof, to the carrier.  Shipments will be insured at Buyer’s expense unless otherwise specified; YardKid and Happy Jump assumes no responsibility for placing of valuation upon shipment unless requested to do so by Buyer.  Partial shipments of any order from Buyer may be made by Happy Jump in order to facilitate the earliest possible delivery of the item ordered.

    The projected delivery date will be supplied by manufacturer and is a reasonable estimate, based on current and anticipated factory loads, of when the order will be shipped.  YardKid nor Happy Jump shall not be liable for damage or for delay in delivery arising from causes beyond its control and without its fault or negligence including, but not limited to, acts of God, acts of government, fires, floods, epidemics, quarantine restrictions, strikes, freight embargoes or delays, and severe weather.  If the delay is caused by the delay or default of the subcontractor, Happy Jump and if such delay arises from causes beyond the control of either Yardkid, Happy Jump or the subcontractors, YardKid nor Happy Jump shall not be liable to Buyer in damages.

    Receipt of Products & Damages
    Please inspect the product(s) promptly after receipt and notify YardKid in writing of any claims, including claims of breech of warranty, within ten (10) days after you receive the product(s).  Failure to give written notice of all claims within the inspection time period shall be deemed to be a waiver of a claim for defective products, a waiver of the right to reject the goods, and conclusive proof that the product(s) were received by Buyer without defect(s).

    If you cancel your order prior to it shipping, we will cancel the transaction and no fees or
    charges will apply. If you wish to cancel after your order ships but before you receive it, you must refuse the shipment upon delivery. Your refund will be based upon our policies stated below. Once you receive your order, returns are processed under our Backyard Discovery policies stated below.

    Buyer may cancel the order in whole or in part within 24 hours from the order date upon written notice for a full refund of the deposit. In case of any cancellation after the 24 hour period, a fee of 25% of the total amount of the order will be charged per Happy Jump policy. Custom design and custom color orders are not cancelable after conformation of the order and deposit is not refundable.

    Returns & Refunds
    For any item purchased from Happy Jump, Inc. and returned for reasons unrelated to a warranty claim, a restocking fee of twenty-five percent (25%) of the price of the item(s) returned will be paid by buyer and customer will be responsible for all shipping costs per Happy Jump policy. YardKid cannot not accept returns on any custom made units (banners, custom designs and custom color orders), per Happy Jump policy.