Warranty & Safety | KidWise
All KidWise products include the KidWise manufacturer warranty. KidWise guarantees all products against manufacturer defects. KidWise product lines continue to focus on kid-friendly items that are both fun to play with, as well as stimulate balance and a healthy lifestyle for kids.
Should you receive any parts that are damaged during shipping, we will send you new parts via expedited shipping, with no cost to you. Please contact us within 30 days at email@example.com.
- Lumber - 10 year Woodguard warranty
- Non-wooden parts, hardware, roped or chained accessories, slides, metal or plastic components, and canopies/tarps - 1 year warranty against manufacturer’s defects
- After 30 days the customer will be responsible for shipping charges on warranty replacement items.
- Residential Bounce House - 30 days manufacturer's defects
- Commercial Bounce House - 1 year manufacturer's defects
- Blower - 1 year limited warranty
- Frame - 10 years
- Magic Circle Mat and Cage - 5 years prorated
- JumpFree Mat - 2 years, Pad - 1 year
- 30 days manufacturer's defects
In situations where abuse, misuse, neglect or unapproved uses are present the warranty will be invalid. Please follow the appropriate use, number of users and instructions at all times. The Item Description section will list your item's specifics.
Nonresidential, public, or commercial use will void all warranties.
For replacement parts please contact us at firstname.lastname@example.org.